So this morning, I got locked out of a mission critical application that we use at Clincosm. This application is source-control-as-a-service (which will remain unnamed). My account is locked and I have to contact support.
But in order to contact support, you need to be logged in. The only other way is to submit a general inquiry where they treat me as a non-paying customer and get back to me when they get back to me.
If you look on the website, there is no support phone number. And there’s certainly no chat where you can talk to an operator. It’s Easter holiday… throw Spring Break in there, and I’m probably stuck until Monday at the earliest.
This type of service really triggers me. It’s bad for the customer, it’s bad for the industry, and it’s just plain bad. I promise that Clincosm will never behave this way.
We are moving with the times. So in addition to implementing the toll-free number, we’ve implemented chat.
Check out the chat in the lower right hand corner of the screen, and lets start a conversation about your clinical trial needs!