Doctor-Parent Interactions With Medical Scribes
Study Details
Study Description
Brief Summary
The purpose of the study is to collect outcomes related to a quality improvement project assessing the feasibility and effectiveness of a medical scribe program in which medical scribes accompany clinicians during their visits with patients. The medical scribes involved in the project are professional scribes and medical students who will accompany clinicians during patient visits and takes notes, enabling the clinician to engage more directly with the patient.
| Condition or Disease | Intervention/Treatment | Phase |
|---|---|---|
|
N/A |
Detailed Description
The study has several specific objectives. This study aims to examine the impact of using medical scribes on (1) patient experience (e.g. patient satisfaction) (2) clinician experience (e.g. stress load, burnout, evaluation of the visit, amount of time spent after hours inputting notes), and (3) clinician-patient interaction (e.g. patient and clinician engagement during the visit).
Study Design
Arms and Interventions
| Arm | Intervention/Treatment |
|---|---|
| Other: Pediatric Clinicians Survey data will be gathered from pediatric clinicians and also parents of pediatric patients at two time periods. At baseline, no Medical Scribes will be working with the clinicians, and then several months later, data will be gathered when Medical scribes ARE working with clinicians. |
Other: Medical Scribe
Trained Medical Scribes will be present in the exam room to take notes on the the electronic medical record so that clinicians can focus all their attention to the interaction with the patient and parent.
|
Outcome Measures
Primary Outcome Measures
- Clinician Burnout [1 year]
Survey questions will assess clinician burnout using validated measures.
Eligibility Criteria
Criteria
Provider Participants
Inclusion Criteria:
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Attending clinicians with privileges at Penn State Hershey Children's Hospital and/or the Penn State Hershey Internal Medicine. This may include attending MDs or DOs and Nurse Practitioners (NPs).
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Voluntary participation in the medical scribe QI project.
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Consents to participate in the study.
Exclusion Criteria:
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Clinician is not participating in the scribe project.
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Clinician does not consent to participate in the research portion of this project.
Patient Participants
Inclusion Criteria:
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Patient (if 18 years or older) or parent/guardian (P/G) of patient being seen by a participating clinician.
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Patient was not seen by a resident or medical student prior to meeting with clinician.
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English speaking/reading.
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Patient or P/G has capacity to consent.
Exclusion Criteria:
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Patient is seeing a clinician who has not consented to participate in the research portion of the study.
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Non-English speaking/reading.
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Patient or P/G lacks capacity to consent.
Contacts and Locations
Locations
| Site | City | State | Country | Postal Code | |
|---|---|---|---|---|---|
| 1 | Hope Drive Pediatric Clinic | Hershey | Pennsylvania | United States | 17033 |
Sponsors and Collaborators
- Milton S. Hershey Medical Center
Investigators
- Principal Investigator: Benjamin Levi, M.D., Ph.D., University Professor of Humanities; Professor, Departments of Humanities & Pediatrics; Primary Care Physician
Study Documents (Full-Text)
None provided.More Information
Publications
None provided.- STUDY00007664