Provider-Patient Communication Coaching

Sponsor

Duke University (Other)

Overall Status

Completed

CT.gov ID

NCT02783742

Collaborator

(none)

859

Enrollment

Location

Arms

43.3

Actual Duration (Months)

19.8

Patients Per Site Per Month

Study Details

Study Description

Brief Summary

To examine the effect of a coaching intervention on provider burnout and communication

Condition or Disease	Intervention/Treatment	Phase
Provider Burnout Communication	Behavioral: Communication coaching	N/A

Detailed Description

The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.

Study Design

Study Type:

Interventional

Actual Enrollment :

859 participants

Allocation:

Randomized

Intervention Model:

Parallel Assignment

Masking:

Single (Participant)

Primary Purpose:

Health Services Research

Official Title:

Teaching Provider Communication Via Coaching to Reduce Burnout

Actual Study Start Date :

Jun 20, 2016

Actual Primary Completion Date :

Jan 30, 2020

Actual Study Completion Date :

Jan 30, 2020

Arms and Interventions

Arm	Intervention/Treatment
Experimental: Intervention Providers in this arm will receive a communication coaching intervention immediately post-randomization.	Behavioral: Communication coaching Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.
Other: Waitlist Control Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete.	Behavioral: Communication coaching Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

Arm

Intervention/Treatment

Experimental: Intervention

Providers in this arm will receive a communication coaching intervention immediately post-randomization.

Behavioral: Communication coaching

Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

Other: Waitlist Control

Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete.

Behavioral: Communication coaching

Outcome Measures

Primary Outcome Measures

Change in provider burnout, as measured by questionnaire [baseline and follow up, approximately 2 months]

Secondary Outcome Measures

change in comfort addressing emotion, as measured by questionnaire [baseline and follow up, approximately 2 months]
change in self-rated efficiency, as measured by questionnaire [baseline and follow up, approximately 2 months]

Eligibility Criteria

Criteria

Ages Eligible for Study:

18 Years and Older

Sexes Eligible for Study:

All

Accepts Healthy Volunteers:

Inclusion Criteria:

Providers and patients at Duke University Medical Center

Exclusion Criteria:

Younger than 18
non-English speaking

Contacts and Locations

Locations

	Site	City	State	Country	Postal Code
1	Duke University Medical Center	Durham	North Carolina	United States	27705

Sponsors and Collaborators

Duke University

Investigators

None specified.

Study Documents (Full-Text)

None provided.

More Information

Publications

None provided.

Responsible Party:

Duke University

ClinicalTrials.gov Identifier:

NCT02783742

Other Study ID Numbers:

Pro00072714

First Posted:

May 26, 2016

Last Update Posted:

Oct 11, 2021

Last Verified:

Oct 1, 2021

Individual Participant Data (IPD) Sharing Statement:

Plan to Share IPD:

Keywords provided by Duke University

provider-patient communication

coaching

feedback

burnout

Additional relevant MeSH terms:

Burnout, Psychological

Study Results

No Results Posted as of Oct 11, 2021