STAT911: Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest

Sponsor

University of Washington (Other)

Overall Status

Completed

CT.gov ID

NCT01972087

Collaborator

Agency for Healthcare Research and Quality (AHRQ) (U.S. Fed)

157

Enrollment

Arms

Duration (Months)

Study Details

Study Description

Brief Summary

This study is to test the use of simulation training to improve 9-1-1 telecommunicators' call processing and response. Training sessions will expose 9-1-1 telecommunicators to several realistic emergency situations through mock 9-1-1 calls with a trained actor playing the part of a reporting party, followed immediately by feedback on call handling provided by a trained call observer. Investigators hypothesize that simulation followed by trained observer-directed feedback will increase correct triage of medical emergency and delivery of pre-arrival instructions during simulated calls and in actual 9-1-1 calls.

Condition or Disease	Intervention/Treatment	Phase
Cardiac Arrest	Behavioral: Telephone simulation training	N/A

Study Design

Study Type:

Interventional

Actual Enrollment :

157 participants

Allocation:

Randomized

Intervention Model:

Single Group Assignment

Masking:

None (Open Label)

Primary Purpose:

Health Services Research

Official Title:

Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest

Study Start Date :

Sep 1, 2013

Actual Primary Completion Date :

Jul 1, 2016

Actual Study Completion Date :

Jul 1, 2016

Arms and Interventions

Arm	Intervention/Treatment
No Intervention: Control Participants randomized to the control arm receive no telephone simulation training.
Experimental: Simulation Training Participants randomized to the intervention arm receive telephone simulation training.	Behavioral: Telephone simulation training The intervention consists of four 20-minute telephone simulation training sessions over a 4 month period (one session each month). Each 20-minute training session will include 3 simulated 9-1-1 calls, performed by a standardized caller (trained actor) and feedback will be provided right away by a trained observer who takes notes during the simulation calls and discusses the teaching points after the session. In total, the 9-1-1 dispatchers will receive 12 different simulated calls.

Arm

Intervention/Treatment

No Intervention: Control

Participants randomized to the control arm receive no telephone simulation training.

Experimental: Simulation Training

Participants randomized to the intervention arm receive telephone simulation training.

Behavioral: Telephone simulation training

The intervention consists of four 20-minute telephone simulation training sessions over a 4 month period (one session each month). Each 20-minute training session will include 3 simulated 9-1-1 calls, performed by a standardized caller (trained actor) and feedback will be provided right away by a trained observer who takes notes during the simulation calls and discusses the teaching points after the session. In total, the 9-1-1 dispatchers will receive 12 different simulated calls.

Outcome Measures

Primary Outcome Measures

Change in elapsed seconds from call answer to start of telephone-cardiopulmonary resuscitation (T-CPR) instructions in cardiac arrest calls in simulations and in actual calls. [Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months.]

Secondary Outcome Measures

Change in proportion of calls with querying behaviors compliant with the "all-callers" interviewing protocol. [Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months.]

Eligibility Criteria

Criteria

Ages Eligible for Study:

18 Years and Older

Sexes Eligible for Study:

All

Accepts Healthy Volunteers:

Yes

Inclusion Criteria: 9-1-1 call-center call receivers. -

Exclusion Criteria:

Contacts and Locations

Locations

No locations specified.

Sponsors and Collaborators

University of Washington
Agency for Healthcare Research and Quality (AHRQ)

Investigators

Principal Investigator: Hendrika Meischke, PhD, University of Washington

Study Documents (Full-Text)

None provided.

More Information

Publications

None provided.

Responsible Party:

Hendrika Meischke, Professor, University of Washington

ClinicalTrials.gov Identifier:

NCT01972087

Other Study ID Numbers:

44640-EJ
5R18HS021658-02

First Posted:

Oct 30, 2013

Last Update Posted:

Nov 9, 2016

Last Verified:

Nov 1, 2016

Additional relevant MeSH terms:

Heart Arrest

Study Results

No Results Posted as of Nov 9, 2016