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Endoscopy-related Phone Consultation During the COVID-19 Outbreak

Sponsor
Austin Health (Other)
Overall Status
Completed
CT.gov ID
NCT04344964
Collaborator
(none)
186
Enrollment
1
Location
2.6
Actual Duration (Months)
71.7
Patients Per Site Per Month

Study Details

Study Description

Brief Summary

The aim of this study is to evaluate patient and consultant experiences with phone consultations for endoscopy-related outpatient appointments during the COVID-19 outbreak.

Condition or Disease Intervention/Treatment Phase
  • Other: None - NA

Detailed Description

Telephone consultations as a method for telehealth do not provide visual cues and limit interpretation of visual signs such as visualization of skin lesions. However, the need of such feedback is almost non-existent for endoscopy-related consultations as their purpose is focused. The main foci of endoscopy-related outpatient clinics are two: 1 - inform and consent the patient for an endoscopic procedure that is to be done in the near future; 2 - explain the results of a recent procedure already performed and which has a copy provided to the patient. Therefore, phone consultations might be a good fit for endoscopy-related outpatient clinics. The practicalities and indications for the use of phone consults has been described by van Galen & Car (2018) and fit the above description.

Patients will be invited to participate only after the consultation have been finalised and all questions regarding the endoscopic procedure to be done/that was done have been clarified. Patients and consultants will fill questionnaires to evaluate the phone consultation.

The primary outcome will the the comparison of "failed to attend" (FTA) occurrences compared to a similar period of the past year. Secondary outcomes will be patients' and consultants' satisfaction with the phone consultation.

Study Design

Study Type:
Observational
Actual Enrollment :
186 participants
Observational Model:
Case-Control
Time Perspective:
Prospective
Official Title:
Endoscopy-related Phone Consultation During the COVID-19 Outbreak: Impact on Attendance and Patient/Consultant Perspectives From a Tertiary Australian Hospital
Actual Study Start Date :
Apr 15, 2020
Actual Primary Completion Date :
May 29, 2020
Actual Study Completion Date :
Jul 3, 2020

Arms and Interventions

Arm Intervention/Treatment
Phone consult group

Information collected prospectively on FTA patients and questionnaire (satisfaction)

Other: None - NA
Observational study
Face-to-face consult group

Information collected retrospectively on FTA patients

Other: None - NA
Observational study

Outcome Measures

Primary Outcome Measures

  1. Failed to attend patients [2 months]

    percentage of patients that did not answer phone calls (at least 3 calls) or with documented FTA for the retrospective group.

Secondary Outcome Measures

  1. Patient satisfaction with the phone consult [2 months]

    Assessed through an online/hardcopy questionnaire based on previous studies on telehealth (adapted from Barsom et al. 2020 - MSF and PAT-VC questionnaires). These are mostly Likert-scale response mode statements.

  2. Consultant satisfaction with the phone consult [2 months]

    Assessed through an online/hardcopy questionnaire based on previous studies on telehealth (adapted from Barsom et al. 2020). These are mostly Likert-scale response mode statements.

Eligibility Criteria

Criteria

Ages Eligible for Study:
18 Years and Older
Sexes Eligible for Study:
All
Accepts Healthy Volunteers:
Yes
Inclusion Criteria:

  • Patients booked for an outpatient consultation in the Post-Endoscopy clinic or Advanced Endoscopy clinic

  • Consultation determined to be held over the phone as per preventive measures due to the COVID-19 outbreak

  • Age > 18 years

  • Ability to give informed consent

Exclusion Criteria:

  • Phone consultation done with a relative as per patient's preference or inability to talk over the phone

  • Patient that is deemed as confused/not able to understand

  • Unwilling/unable to participate in the post-consultation survey

Contacts and Locations

Locations

Site City State Country Postal Code
1 Austin Health Melbourne Victoria Australia 3084

Sponsors and Collaborators

  • Austin Health

Investigators

  • Principal Investigator: Sujievvan Chandran, MD, Consultant Gastroenterologist

Study Documents (Full-Text)

None provided.

More Information

Publications

Responsible Party:
Leonardo Zorron Cheng Tao Pu, Endoscopy Fellow, Austin Health
ClinicalTrials.gov Identifier:
NCT04344964
Other Study ID Numbers:
  • 38839
First Posted:
Apr 14, 2020
Last Update Posted:
Jul 9, 2020
Last Verified:
Jul 1, 2020
Individual Participant Data (IPD) Sharing Statement:
No
Plan to Share IPD:
No
Studies a U.S. FDA-regulated Drug Product:
No
Studies a U.S. FDA-regulated Device Product:
No
Additional relevant MeSH terms:
Colonic Diseases
Gastroesophageal Reflux
Esophageal and Gastric Varices

Study Results

No Results Posted as of Jul 9, 2020