Increasing Patient Engagement in the Annual Well Visits Program

Sponsor

NYU Langone Health (Other)

Overall Status

Completed

CT.gov ID

NCT03462394

Collaborator

(none)

5,475

Enrollment

Location

17.1

Actual Duration (Months)

320.5

Patients Per Site Per Month

Study Details

Study Description

Brief Summary

NYU Langone Health calls patients to remind them to schedule their annual well-health appointments (including annual well visit, mammograms, etc.). The proposed study will test different iterations of the call script with the goal of increasing call completion rate and the number of scheduled appointments within an appropriate timeframe.

Condition or Disease	Intervention/Treatment	Phase
Annual Visit, Well Visit	Other: Current Script Other: Alternate Script Iterations

Study Design

Study Type:

Observational

Actual Enrollment :

5475 participants

Observational Model:

Cohort

Time Perspective:

Prospective

Official Title:

Increasing Patient Engagement in the Annual Well Visits Program at NYU Langone Health

Actual Study Start Date :

Feb 19, 2018

Actual Primary Completion Date :

Jul 24, 2019

Actual Study Completion Date :

Jul 24, 2019

Arms and Interventions

Arm	Intervention/Treatment
Current Script Version This arm will receive the version of the call script currently used as part of regular care at NYU Langone Health.	Other: Current Script This is the version of the phone call script currently used at NYU Langone Health.
Script Iterations This arm will receive an iterated version of the script that might contain changes in wording or structure that are different from the current version of the script.	Other: Alternate Script Iterations Intervention includes various iterations of the phone call script (different wording or script structure).

Arm

Intervention/Treatment

Current Script Version

This arm will receive the version of the call script currently used as part of regular care at NYU Langone Health.

Other: Current Script

This is the version of the phone call script currently used at NYU Langone Health.

Script Iterations

This arm will receive an iterated version of the script that might contain changes in wording or structure that are different from the current version of the script.

Other: Alternate Script Iterations

Intervention includes various iterations of the phone call script (different wording or script structure).

Outcome Measures

Primary Outcome Measures

Number of scheduled annual visits [6 months]

Secondary Outcome Measures

Call completion rate [6 months]
Call completion rate refers to the percentage of phone calls that successfully complete all steps of the call script.

Eligibility Criteria

Criteria

Ages Eligible for Study:

N/A and Older

Sexes Eligible for Study:

All

Accepts Healthy Volunteers:

Inclusion Criteria:

Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call.

Exclusion Criteria:

Contacts and Locations

Locations

	Site	City	State	Country	Postal Code
1	New York University School of Medicine	New York	New York	United States	10016

Sponsors and Collaborators

NYU Langone Health

Investigators

Principal Investigator: Leora Horwitz, MD, MHS, NYU School of Medicine

Study Documents (Full-Text)

None provided.

More Information

Publications

None provided.

Responsible Party:

NYU Langone Health

ClinicalTrials.gov Identifier:

NCT03462394

Other Study ID Numbers:

QI Patient Access Center

First Posted:

Mar 12, 2018

Last Update Posted:

Jul 8, 2021

Last Verified:

Jul 1, 2021

Individual Participant Data (IPD) Sharing Statement:

Undecided

Plan to Share IPD:

Undecided

Studies a U.S. FDA-regulated Drug Product:

Studies a U.S. FDA-regulated Device Product:

Study Results

No Results Posted as of Jul 8, 2021