Increasing Patient Experience Survey Responses
Sponsor
NYU Langone Health (Other)
Overall Status
Recruiting
CT.gov ID
NCT04994366
Collaborator
(none)
2,000
1
12
166.8
Study Details
Study Description
Brief Summary
This project aims to evaluate the effect of thank you cards on patient experience survey response rate.
| Condition or Disease | Intervention/Treatment | Phase |
|---|---|---|
|
Study Design
Study Type:
Observational
Anticipated Enrollment
:
2000 participants
Observational Model:
Cohort
Time Perspective:
Prospective
Official Title:
Increasing Patient Experience Survey Responses
Actual Study Start Date
:
Jul 12, 2021
Anticipated Primary Completion Date
:
Jul 12, 2022
Anticipated Study Completion Date
:
Jul 12, 2022
Arms and Interventions
| Arm | Intervention/Treatment |
|---|---|
| Intervention Group The cohort receiving Thank you cards during their stay. |
Other: Thank you card
A card thanking the patient for choosing NYU and entrusting us with their care. The card notifies the patient that they may receive a patient satisfaction survey after discharge.
|
| Control Group The cohort not receiving thank you cards during their stay. |
Outcome Measures
Primary Outcome Measures
- Survey response rate [1 year]
The rate at which patients complete and submit the patient satisfaction survey
Eligibility Criteria
Criteria
Ages Eligible for Study:
N/A
and Older
Sexes Eligible for Study:
All
Accepts Healthy Volunteers:
No
Inclusion Criteria:
- All patients who have been discharged from the designated hospital units during the study period
Exclusion Criteria:
- N/A
Contacts and Locations
Locations
| Site | City | State | Country | Postal Code | |
|---|---|---|---|---|---|
| 1 | NYU Langone Health | New York | New York | United States | 10016 |
Sponsors and Collaborators
- NYU Langone Health
Investigators
- Principal Investigator: Leora Horwitz, MD, New York University Grossman School of Medicine
Study Documents (Full-Text)
None provided.More Information
Publications
None provided.Responsible Party:
NYU Langone Health
ClinicalTrials.gov Identifier:
NCT04994366
Other Study ID Numbers:
- QI-NYUPatientExperience
First Posted:
Aug 6, 2021
Last Update Posted:
Aug 6, 2021
Last Verified:
Jul 1, 2021
Studies a U.S. FDA-regulated Drug Product:
No
Studies a U.S. FDA-regulated Device Product:
No