Mobile Chat Service for Parents of Children in Pediatric Emergency Room
Study Details
Study Description
Brief Summary
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER).
Main questions it aims to answer are:
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Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
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Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?
60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service.
10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.
Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
| Condition or Disease | Intervention/Treatment | Phase |
|---|---|---|
|
N/A |
Detailed Description
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room.
Main questions it aims to answer are:
-
Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
-
Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?
Design :
60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits.
5 out of 30 participants of each group will be interviewed about their satisfaction with service.
10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.
Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
Study Design
Arms and Interventions
| Arm | Intervention/Treatment |
|---|---|
| Experimental: Information provided Participants are invited to the chat room and receive messages, which include the stages of their medical care, information about tests and medications, and non-medical information such as directions to pharmacy and parking information. |
Behavioral: Information provided
get information at every stage of care in emergency room
|
| Experimental: Control Participants are invited to the chat room and they can get information when they request it. |
Behavioral: Control
Information is only provided when participants request it.
|
Outcome Measures
Primary Outcome Measures
- ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge [Discharge time, 6 hours on average from arriving emergency room.]
ED CAHPS is a survey instrument for measuring patients' experience of care in emergency department.
Secondary Outcome Measures
- Interview for participants [After leaving the emergency room visit, within 48hours]
Interview on the experience and satisfaction of using mobile chatbot services
Other Outcome Measures
- Questions to nurse [average of 6 hours from the time participants arrived at the emergency room to discharge.]
The nurse in charge counts the number of questions received from participants.
- Interview for nurse [After work, within 48hours after nursing participants.]
Interviewing whether chatbot services lower their tasks
Eligibility Criteria
Criteria
Inclusion Criteria:
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Age ≥ 18 years
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Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4.
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Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash.
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Those who voluntarily agreed to participate in the study.
Exclusion Criteria:
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Those who didn't consent to participate in the study.
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Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5.
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Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.
Contacts and Locations
Locations
| Site | City | State | Country | Postal Code | |
|---|---|---|---|---|---|
| 1 | Samsung Medical Center | Seoul | Gangnam | Korea, Republic of | 06351 |
Sponsors and Collaborators
- Samsung Medical Center
Investigators
- Study Director: Wonchul Cha, PhD, Samsung Medical Center
Study Documents (Full-Text)
None provided.More Information
Additional Information:
Publications
None provided.- TMI