The Benefits of Telephone Follow-up (TFU)
Study Details
Study Description
Brief Summary
This study will investigate the impact of a brief telephone follow-up following a mental health assessment in the emergency department. The purpose of the telephone call will be to provide psycho-education, clarify any questions and reinforce discharge planning.
Condition or Disease | Intervention/Treatment | Phase |
---|---|---|
|
N/A |
Detailed Description
This is a randomized controlled trial. The experimental group will receive a phone call within 72 hours of discharge to provide psycho education, clarify any questions they may have and to reinforce discharge plans made in the ED. The control group will not receive this phone call. Within 30 days of discharge, both groups will receive a phone call to collect data on treatment compliance including medication and follow-up adherence and if any additional visits to the Emergency Department were necessary.
Study Design
Arms and Interventions
Arm | Intervention/Treatment |
---|---|
Placebo Comparator: Control Post-test satisfaction |
Behavioral: Telephone Follow-up
Telephone Follow-up within 72 hours to discuss psycho education, discharge planning and clarify any questions they may have.
|
Experimental: Experimental Treatment and satisfaction |
Behavioral: Telephone Follow-up
Telephone Follow-up within 72 hours to discuss psycho education, discharge planning and clarify any questions they may have.
|
Outcome Measures
Primary Outcome Measures
- Emergency Department readmission rates [30 days.]
Does a telephone call reduce readmission rates?
Secondary Outcome Measures
- Satisfaction with care in the Emergency Department using a 7 point Likert Scale as a function of the telephone follow up. [30 days.]
Various measures of satisfaction in care provided in Emergency Department. Higher scores indicate higher satisfaction.
- Adherence to pharmacological interventions and follow-up appointments. [30 days.]
Adhering to pharmacological interventions and follow-up appointments by self rating on a 7 point Likert Scale. Higher scores indicate greater adherence to treatment adherence.
- Understanding of Treatment plan [30 days.]
Assessing if the participant believes they have a good understanding of their care plan by self rating on a 7 point Likert Scale. Higher scores indicate greater understanding of treatment plan.
Eligibility Criteria
Criteria
Inclusion Criteria
-
Discharged from the ED
-
Age of majority
-
Competent.
Exclusion Criteria
-
Incompetent,
-
Under 18
-
Admitted to the hospital
Contacts and Locations
Locations
Site | City | State | Country | Postal Code | |
---|---|---|---|---|---|
1 | St. Boniface Hospital | Winnipeg | Manitoba | Canada | R2H 2A6 |
Sponsors and Collaborators
- Brandon University
Investigators
- Principal Investigator: Alana E Prejet, BScPN, BA, Brandon University
Study Documents (Full-Text)
None provided.More Information
Publications
None provided.- BrandonU