Patient Survey as a Tool to Quality Assurance and Quality Improvement

• Sponsor: Charite University, Berlin, Germany (Other)
• Overall Status: Recruiting
• CT.gov ID: NCT02413775
• Collaborator: (none)
• Enrollment: 1,000
• Location: 1
• Anticipated Duration (Months): 92
• Patients Per Site Per Month: 10.9

Study Details

Study Description

Brief Summary

One goal of the investigators of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin is a continuous improvement in the quality of care to the patients. One focus is the freezing preoperatively during surgery, and on the follow-up study to assess the perceived waiting times in the anesthesiology outpatient clinic.

The project aims to quality assurance and quality improvement of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin .

Condition or Disease	Intervention/Treatment	Phase
Patient Satisfaction

Detailed Description

The primary objective of the survey is to assess the entire perioperative care with particular focus on the development of perceived waiting times in the anesthesiology outpatient clinic, re-evaluation of the preoperative freezing the preoperative thirst, pain, nausea and vomiting after surgery (PONV prophylaxis).

The survey will be repeated in a three-year interval (approximately 1000 - 2000 patients per survey) to monitor and improve the quality of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin from the patient point of view.

In order to achieve a meaningful data collection, a response rate of 50 percent should be achieved.

Study Design

• Study Type: Observational
• Anticipated Enrollment: 1000 participants
• Observational Model: Cohort
• Time Perspective: Prospective
• Official Title: Patient Survey as a Tool to Quality Assurance and Quality Improvement - Department of Anesthesiology and Operative Intensive Care (CCM/CVK), Charité - Universitätsmedizin Berlin
• Actual Study Start Date: Apr 1, 2015
• Actual Primary Completion Date: Sep 1, 2018
• Anticipated Study Completion Date: Dec 1, 2022

Outcome Measures

Primary Outcome Measures

1. Patient satisfaction [Time during hospital stay, an average of 2 weeks]

   Patient satisfaction with the care provided by the staff of the Department of Operative Anesthesiology and Intensive Care Medicine CCM/CVK; Measurement of satisfaction: Yes/No/Partly

Secondary Outcome Measures

1. Waiting time in the premedication visit [Time in the outpatient clinic of anesthesia, an average of 1 hour]

   Measurement of waiting time: < 15 minutes, 15-30 minutes, 30-60 minutes, > 60 minutes

2. Friendliness of the staff during the premedication visit [Time in the outpatient clinic of anesthesia, an average of 1 hour]

   Measurement of friendliness: Yes/No/Partly

3. Information provided during the premedication visit by the anesthetist [Time in the outpatient clinic of anesthesia, an average of 1 hour]

   Measurement of Information: Yes/No/Partly

4. Response to questions during the premedication visit [Time in the outpatient clinic of anesthesia, an average of 1 hour]

   Response to questions is measured: Yes/No/Partly

5. Fear reduction during the premedication visit [Time in the outpatient clinic of anesthesia, an average of 1 hour]

   Fear reduction is measured: Yes/No/Partly

6. Information provided during the premedication visit by educational films [Time in the outpatient clinic of anesthesia, an average of 1 hour]

   Measurement of information by educational films: Yes/No/Partly/No film

7. Compliance with the planned start of the operation [Time in the operation room before start of anesthesia, an average of 30 minutes]

   Measurement of compliance with the start of the operation: Yes/No

8. Friendliness of staff [Time in the operation room before start of anesthesia, an average of 30 minutes]

   Measurement of friendliness: Yes/No/Partly

9. Fear [Time in the operation room before start of anesthesia, an average of 30 minutes]

   Fear measured: Yes, very much/Yes, but not much/No fear /Partly

10. Thirst [Time in the operation room before start of anesthesia, an average of 30 minutes]

    Thirst measured: Yes, very much/Yes, but not much/No thirst/Partly

11. Pain [Time in the operation room before start of anesthesia, an average of 30 minutes]

    Pain measured: Yes, strong pain/Yes, but not strong/No pain/Can't remember

12. Sufficient pain treatment [Time in the operation room before start of anesthesia, an average of 30 minutes]

    Sufficient pain treatment measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly

13. Shivering [Time in the operation room before start of anesthesia, an average of 30 minutes]

    Shivering is measured: Yes, strong/Yes, but not strong/No shivering/Partly

14. Sufficient therapy in case of shivering [Time in the operation room before start of anesthesia, an average of 30 minutes]

    Sufficient therapy in case of shivering is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No shivering/No treatment wanted/ Partly

15. Friendliness of staff [Time in the intensive care unit or post anesthesia care unit, an average of 3 days]

    Friendliness is measured: Yes/No/Partly

16. Post-operative nausea and vomiting (PONV) [Time in the intensive care unit or post anesthesia care unit, an average of 3 days]

    Measurement of PONV: nausea/vomiting/nausea and vomiting/neither nor

17. Sufficient therapy in case of PONV [Time in the intensive care unit or post anesthesia care unit, an average of 3 days]

    Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No PONV/No treatment wanted/Partly

18. Pain intensity [Time in the intensive care unit or post anesthesia care unit, an average of 3 days]

    Pain intensity is measured by likert scale: strong, moderate, low, none

19. Sufficient therapy in case of pain [Time in the intensive care unit or post anesthesia care unit, an average of 3 days]

    Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly

20. Shivering [Time in the intensive care unit or post anesthesia care unit, an average of 3 days]

    Sufficient therapy in case of shivering is measured: Yes/No/Partly

21. Sufficient therapy in case of shivering [Time in the intensive care unit or post anesthesia care unit, an average of 3 days]

    Sufficient therapy in case of shivering is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No shivering/No treatment wanted/Partly

22. Post-operative nausea and vomiting (PONV) [Time during hospital stay, an average of 2 weeks]

    Measurement of PONV: nausea/vomiting/nausea and vomiting/neither nor

23. Regional anaesthesia [Time during hospital stay, an average of 2 weeks]

    Measured: Yes / No

24. Satisfaction with regional anaesthesia [Time during hospital stay, an average of 2 weeks]

    Measurement of satisfaction: Yes/No/Partly

25. In case of need choosing of regional anaesthesia again [Time during hospital stay, an average of 2 weeks]

    Measurement of choosing again: Yes/No/Perhaps

26. Satisfaction of care through pain service [Time during hospital stay, an average of 2 weeks]

    Measurement of care through pain service: Yes/No/Partly

27. Recommendation of medical care (provided by the staff from the Department of Anesthesiology and Intensive Care CVK/CCM) [Time during hospital stay, an average of 2 weeks]

    Measurement of recommendation: Yes/No/Partly

28. Atmosphere [Time in the intensive care unit or post anesthesia care unit, an average of 3 days]

    Measurement of atmosphere: calm/busy/can´t remember

29. Postoperative fear [Time in the intensive care unit or post anesthesia care unit, an average of 3 days]

    Measurement of fear: Yes, very much/Yes, but not much/No fear

30. Postoperative pain [Time during hospital stay, an average of 2 weeks]

    Pain intensity is measured by likert scale: strong, moderate, low, none

31. Sufficient therapy in case of pain [Time during hospital stay, an average of 2 weeks]

    Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly

32. Postoperative patient controlled analgesia [Time during hospital stay, an average of 2 weeks]

    Measurement: Yes/No/I don´t know

33. Choosing of Patient controlled anesthesia [Time during hospital stay, an average of 2 weeks]

    Question: Would you choose patient controlled anesthesia again? Answer: Yes/No/Maybe

Other Outcome Measures

1. Postoperative stay [Time during hospital stay, an average of 2 weeks]

   Postoperative stay is measured by: in post anesthesia care unit/intensive care unit/unknown

Eligibility Criteria

Criteria

• Ages Eligible for Study: 1 Year and Older
• Sexes Eligible for Study: All
• Accepts Healthy Volunteers: No

Inclusion Criteria:

• male and female patients who underwent a procedure in anesthesia and willing to take part in the Survey

• aged >= 1 years

Exclusion Criteria:

• unconscious patients,

• refusal by patient / parents

Contacts and Locations

Locations

	Site	City	State	Country	Postal Code
1	Department of Anesthesiology and Intensive Care Medicine CCM and CVK, Charité - University Medicine Berlin	Berlin		Germany	13353

Sponsors and Collaborators

• Charite University, Berlin, Germany

Investigators

• Study Director: Claudia Spies, MD, Prof., Charite University, Berlin, Germany

Study Documents (Full-Text)

None provided.

More Information

Publications

None provided.

• Responsible Party: Claudia Spies, Clinic Director of the Department of Anesthesiology and Operative Intensive Care Medicine, CCM/CVK, Charite University, Berlin, Germany
• ClinicalTrials.gov Identifier: NCT02413775
• Other Study ID Numbers: QM-Patient survey
• First Posted: Apr 10, 2015
• Last Update Posted: Mar 25, 2021
• Last Verified: Mar 1, 2021

Study Results

No Results Posted as of Mar 25, 2021