Patient/Caregiver Perceived Quality of Care
Study Details
Study Description
Brief Summary
Hospitals quality, safety, and staff workload problems are common in all countries. Findings from the multicountry Nurse forecasting in Europe (RN4CAST) cross sectional study show that patient risk of mortality within a 30 days of hospital stay increases of 7% when a patient is added to the nurse-patient 1:6 proportion in a surgical unit; in Italy, the ratio was found to be 9.5 patients per nurse. Organizational environment, health workers wellbeing and work satisfaction were also found to impact patient safety and perceived patient satisfaction; hospitals nurses high workload, work dissatisfaction and burnout were found related to poor patients outcomes. In a systematic review and meta-analysis, an association of more than 60% between physicians and nurses development of burnout and patient safety in pediatric settings was found; when health workers wellness and teamwork in wards was poor lower perceptions of safety culture was found. Moreover, occupational exposure to medically complex children and their families along with direct care providers unexpressed grief further increase pediatric settings staff risk of developing burnout syndrome and compassion fatigue. Recent findings of Covid-19 pandemic negative impact on health workers well-being worldwide also enhances the risk of compromising the quality of care provided. The aim of this study is to evaluate factors that affect health workers well-being, their perception of work environment and patient/caregiver satisfaction and perceived quality of care in a maternal and child health hospital.
| Condition or Disease | Intervention/Treatment | Phase |
|---|---|---|
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Study Design
Outcome Measures
Primary Outcome Measures
- Hospital Work environment [Through study completion, an average of 3 year]
Evaluated by validated questionnaire
- Staff well-being [Through study completion, an average of 3 year]
Evaluated by validated questionnaire
- Patients/caregivers satisfaction [Through study completion, an average of 3 year]
Evaluated by validated questionnaire
- Patients/caregivers perceived quality of care [Through study completion, an average of 3 year]
Evaluated by validated questionnaire
Eligibility Criteria
Criteria
Inclusion Criteria:
-
Health workers directly involved in patients care and employed for more than 6 months
-
Patients (adults, school-aged children)
-
Caregivers of children
Exclusion Criteria:
- Health workers employed for less than 6 months
Contacts and Locations
Locations
| Site | City | State | Country | Postal Code | |
|---|---|---|---|---|---|
| 1 | IRCCS Burlo Garofolo | Trieste | Italy | 34137 |
Sponsors and Collaborators
- IRCCS Burlo Garofolo
Investigators
- Principal Investigator: Raffaella Raffaella, MSC, IRCCS materno infantile Burlo Garofolo
Study Documents (Full-Text)
None provided.More Information
Publications
None provided.- RC 46/20