Effect of Brief-tele Support on Attendance at Physiotherapy Sessions

Sponsor

Swansea University (Other)

Overall Status

Recruiting

CT.gov ID

NCT02563600

Collaborator

Abertawe Bro Morgannwg University Health Board (Other)

500

Enrollment

Location

Arms

Duration (Months)

Patients Per Site Per Month

Study Details

Study Description

Brief Summary

Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

a group that gets a telephone call before their invitation letter is sent.
a group that gets a telephone call after their invitation letter is sent.
a group that does not receive a telephone call.

The phone call is a brief 5-10 minute call, which will be semi-structured. It will remind the patient of their appointment time, it will outline what the treatment involves and highlight the potential benefits and drawbacks, and allow the patient to ask questions about the treatment.

Condition or Disease	Intervention/Treatment	Phase
Pelvic Floor Dysfunctions	Behavioral: Pre-letter telephone call. Behavioral: Post-letter telephone call	N/A

Detailed Description

Aims:

The research aims to assess the impact of a brief telephone call to patients with pelvic floor problems who are on a waiting list for physiotherapy treatment. Non-attendance at sessions currently runs at about 50%, and steps to reduce this would be beneficial to patient health and NHS efficiency.

Participants and Recruitment:

Consecutive patients who have been referred for physiotherapy treatment for pelvic floor dysfunction will be asked if they would like to participate in the study. The initial approach will be made through a letter, which will give information about the study, and will make clear that their treatment will not depend on their participation in the study.

Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

a group that gets a telephone call before their invitation letter is sent
a group that gets a telephone call after their invitation letter is sent
a group that does not receive a telephone call.

Study Design

Study Type:

Interventional

Anticipated Enrollment :

500 participants

Allocation:

Randomized

Intervention Model:

Factorial Assignment

Masking:

None (Open Label)

Primary Purpose:

Health Services Research

Official Title:

Effect of Brief-tele Support on Attendance at Physiotherapy Sessions for Pelvic Floor Dysfunctions

Study Start Date :

Sep 1, 2015

Anticipated Primary Completion Date :

Sep 1, 2022

Anticipated Study Completion Date :

Sep 1, 2022

Arms and Interventions

Arm	Intervention/Treatment
Experimental: Pre-letter telephone call A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.	Behavioral: Pre-letter telephone call. A brief 2-10 min telephone call made to the patient prior to receipt of appointment invitation letter.
Experimental: Post-letter telephone call A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.	Behavioral: Post-letter telephone call A brief 2-10 min telephone call made to the patient after receipt of appointment invitation letter.
No Intervention: No telephone call No telephone call made to patient.

Arm

Intervention/Treatment

Experimental: Pre-letter telephone call

A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.

Behavioral: Pre-letter telephone call.

A brief 2-10 min telephone call made to the patient prior to receipt of appointment invitation letter.

Experimental: Post-letter telephone call

A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.

Behavioral: Post-letter telephone call

A brief 2-10 min telephone call made to the patient after receipt of appointment invitation letter.

No Intervention: No telephone call

No telephone call made to patient.

Outcome Measures

Primary Outcome Measures

Number of patients who attended their first schedules physiotherapy session [At first scheduled physiotherapy session which will be two to four weeks following the invitation letter]

Eligibility Criteria

Criteria

Ages Eligible for Study:

18 Years and Older

Sexes Eligible for Study:

Female

Accepts Healthy Volunteers:

Inclusion Criteria:

Women on waiting list for pelvic floor dysfunction
over 18 years old

Exclusion Criteria:

Contacts and Locations

Locations

	Site	City	State	Country	Postal Code
1	Singleton Hospital	Swansea		United Kingdom	SA2 8PP

Sponsors and Collaborators

Swansea University
Abertawe Bro Morgannwg University Health Board

Investigators

Principal Investigator: Phil Reed, D.Phil., Swansea University

Study Documents (Full-Text)

None provided.

More Information

Publications

None provided.

Responsible Party:

Prof Phil Reed, Professor Phil Reed, Swansea University

ClinicalTrials.gov Identifier:

NCT02563600

Other Study ID Numbers:

SwanseaU

First Posted:

Sep 30, 2015

Last Update Posted:

Oct 22, 2020

Last Verified:

Oct 1, 2020

Study Results

No Results Posted as of Oct 22, 2020