NG911: Multi-tasking to Hyper-tasking: Investigating the Impact of Next Generation 911

Sponsor

University of Washington (Other)

Overall Status

Completed

CT.gov ID

NCT02961621

Collaborator

(none)

323

Enrollment

Arms

31.5

Duration (Months)

Study Details

Study Description

Brief Summary

Emergency call centers across the country are preparing for the Next Generation 911 (NG911) initiative, which will allow citizens to place 9-1-1 "calls" using digital technologies such as text messaging, email, Skype or instant messaging, and will expand emergency information sources to also include streaming video, photo uploads, and automatic crash notifications. The impact of these new information and communication technologies on those tasked with using them in time-sensitive emergency situations is unknown. Our study is designed to address the following hypotheses: 1) We hypothesize that NG911 implementation will have a significant effect on telecommunicator stress levels and 2) A resiliency training tailored to the needs of telecommunicators will mitigate the impact on NG911 implementation on stress levels. We will test these hypotheses through the following specific aims:

Aim 1: Measure levels of stress, job satisfaction and job performance among 9-1-1 telecommunicators before and after the NG911 implementation.

Aim 2: Develop and test the efficacy of an evidence-based resiliency training and worker support intervention to improve psychological well-being and job performance of 9-1-1 telecommunicators.

Aim 3: Build an ABM tool of 9-1-1 call centers to improve 9-1-1 telecommunicator workforce training and smooth transitions to future call center innovations.

Condition or Disease	Intervention/Treatment	Phase
Stress, Psychological	Behavioral: Stress Reduction Training for 9-1-1 Telecommunicators	N/A

Study Design

Study Type:

Interventional

Actual Enrollment :

323 participants

Allocation:

Randomized

Intervention Model:

Parallel Assignment

Masking:

None (Open Label)

Primary Purpose:

Prevention

Official Title:

Multi-tasking to Hyper-tasking: Investigating the Impact of Next Generation 911

Study Start Date :

May 1, 2015

Actual Primary Completion Date :

Nov 1, 2017

Actual Study Completion Date :

Dec 15, 2017

Arms and Interventions

Arm	Intervention/Treatment
Experimental: Stress Reduction Training Group This group will complete a 7-week online mindfulness-based resiliency training: Stress Reduction Training for 9-1-1 Telecommunicators	Behavioral: Stress Reduction Training for 9-1-1 Telecommunicators
No Intervention: Control Group This group is a wait-list control and will be offered the training after all data collection has been completed.

Arm

Intervention/Treatment

Experimental: Stress Reduction Training Group

This group will complete a 7-week online mindfulness-based resiliency training: Stress Reduction Training for 9-1-1 Telecommunicators

Behavioral: Stress Reduction Training for 9-1-1 Telecommunicators

No Intervention: Control Group

This group is a wait-list control and will be offered the training after all data collection has been completed.

Outcome Measures

Primary Outcome Measures

Calgary Symptoms of Stress Inventory [Baseline, immediately post intervention and 3 months post intervention]
Change in the Calgary Symptoms of Stress Inventory results

Eligibility Criteria

Criteria

Ages Eligible for Study:

21 Years and Older

Sexes Eligible for Study:

All

Accepts Healthy Volunteers:

Inclusion Criteria:

subjects must be 9-1-1 telecommunicators (call receivers and dispatchers) who work at participating call centers and consent to participate.

Exclusion Criteria:

We will exclude subjects who do not consent to participate
We will exclude subjects who do not confirm that they are 21 or older.

Contacts and Locations

Locations

No locations specified.

Sponsors and Collaborators

University of Washington

Investigators

Principal Investigator: Hendrika Meischke, PhD, MPH, University of Washington

Study Documents (Full-Text)

None provided.

More Information

Publications

None provided.

Responsible Party:

Hendrika Meischke, Professor, University of Washington

ClinicalTrials.gov Identifier:

NCT02961621

Other Study ID Numbers:

STUDY00001920

First Posted:

Nov 11, 2016

Last Update Posted:

May 11, 2018

Last Verified:

May 1, 2018

Individual Participant Data (IPD) Sharing Statement:

Plan to Share IPD:

Additional relevant MeSH terms:

Stress, Psychological

Study Results

No Results Posted as of May 11, 2018